ARINC Standards Customer Service

standards@sae-itc.org
240-334-2578

ARINC Standards Store Customer Service


If you have questions regarding your ARINC Standards order, please contact us at:
SAE-ITC
ARINC Industry Activities
16701 Melford Blvd., Suite 120
Bowie, MD 20715
240-334-2578
standards@sae-itc.org
(M-F, 8am-5pm EST)

Please reference the Order Number found in your e-mail receipt.

My Account

Update your registration information.


Ordering Information

Hard copies of ARINC Standards may be purchased online through the ARINC Standards Store.


Downloading PDF Files

To view downloaded PDF files, you'll need Adobe® Acrobat® Reader™, which is available at no charge from the Adobe Web Site.


Terms of Agreement and Privacy Statement

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Frequently Asked Questions

Q: Is this a secure transaction?
A: Yes, the credit card information is encrypted and is not stored on our servers.

Q: I'm getting the error message "unable to display page".
A: You may encounter this message if you are using Internet Explorer version 5 or higher. You may want to upgrade your browser with the Internet Explorer High Encryption Pack.

Q: Why wasn't my credit card purchase approved?
A: Contact the bank that issued the credit card.

Q: I think I ordered multiple copies of a document and I didn't mean to.
A: Review the detailed receipt that was sent to the email address provided at the time of registration. If there is an error with the order, call 240-334-2578, Monday-Friday, 8:00am-5:00pm Eastern Standard Time. A member of the Industry Activities Staff will return your call during the next business day. Or, send an e-mail to standards@sae-itc.org.

Q: What programs do I need to view the document?
A: To download and view a purchased ARINC Standard, you'll need the Adobe® Acrobat® Reader, free software that allows users the ability to view and print Adobe Portable Document Format (PDF) files. It can be downloaded directly from Adobe at http://www.adobe.com/products/acrobat/readstep2.html

Q: May I make additional copies of the downloaded document?
A: No. The document may not be copied or distributed without purchasing multiple copies.

Q: How long do I have to download the document from the time of purchase?
A: You'll have six (6) hours to download the document from the web site from the time of purchase. If this time has expired and you haven't downloaded the document, please contact 240-334-2578, Monday-Friday, 8am-5pm EST, for assistance. Or, send an e-mail to standards@sae-itc.org.

Q: What happens if I download the document and cannot find it on my PC?
A: Try the "Find" feature on your PC to do a search for the PDF document number or title found on the receipt e-mailed to you. If that doesn't work, customer contact 240-334-2578, Monday-Friday, 7am-5pm EST, for assistance. Or, send an e-mail to standards@sae-itc.org.

Q: Why is the document size listed next to the document description?
A: The size of the file may help the customer understand the time required to download the ARINC Standard onto their PC. Many Standards are over 1MB in size.

Q: I think I'm entitled to a refund.
A: Each request will be handled on a case-by-case basis. If you purchase a PDF document and our records show the document has been downloaded, a refund is not possible. Please contact 240-334-2578, Monday-Friday, 8am-5pm EST, for assistance. Or, send an e-mail to standards@sae-itc.org.